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FAQs

Do I need a GP referral?

You do not need a GP referral to make an appointment or access counselling and psychotherapy services. Please note that I do not prescribe medication or provide formal diagnoses, but work in partnership with GPs, and other medical and allied health practitioners who do so where this is in accordance with client preferences.

How much do you charge?

  • Clinic, online & telehealth consultation:

    • Individual standard session | $120 per hour

  • Extended appointments:

    • by arrangement charged at $60 per 30 minutes

  • 15 min phone consultation:

    • New & prospective clients only | FREE

How can I access treatment?

  • In-person | Clinic 1 Wemyss Avenue, Hawthorn, SA 5062 (bookable online)

  • Remote | Online & Telehealth (bookable online)

A waiting list is operational during busy periods. If you are unable to find suitable appointment times when booking, please contact me directly to request cancellation slots, which will be offered as they become available on a 'first come first served' basis.

Can I claim private health fund rebates?

I am an approved provider for the following health funds:

  • BUPA

  • CUA Health (telehealth only)

  • Doctors Health Fund

  • Emergency Services Health

  • GMHBA

  • GU Health

  • Phoenix Health Fund

  • Police Health

  • St Lukes Health

  • Teachers Union Health

  • Westfund

Rebates subject to your level of cover. Please contact your health fund for further details.

Do you accept NDIS funded clients?

NDIS funded services invoiced to self-managed clients or plan managers in line with current rates are available. Please contact me for further details.

 

Can I claim Medicare or Mental Health Care Plan rebates?

Counselling & psychotherapy services are currently ineligible for Medicare rebates and Mental Health Care Plan subsidies. Please visit your GP for further information on Medicare subsidised treatment.

How many sessions will I need?

People who engage in therapy usually see benefits within 5-10 sessions, however, some may require fewer and others more, depending on individual circumstances. Length of therapy will be discussed and determined with clients on an individual basis.

What is your cancellation policy?

Appointments can be cancelled or rescheduled up to 24 hours prior without incurring a cancellation fee. Appointments cancelled within 24 hours incur a cancellation fee 50% of the full session cost. Non-attendance without notice incurs the full session fee. Covid-19, medical emergency and compassionate exemptions apply at the practitioner’s discretion.

Is therapy confidential?

Therapy is completely confidential and information disclosed within sessions is not accessible to third parties without the client's explicit consent except where ethically and legally required: such circumstances include acting to prevent harm to the client or others where a serious risk has been indicated or when mandated by court order. Should this situation occur, I will discuss the implications of this with clients and fully support them through the process.

 

What is your data protection policy?

By booking your appointment through Halaxy's practice management and booking system, you agree to their privacy and security policy. Your information is encrypted and securely stored in accordance with current Australian data protection law governed by the 1988 Privacy Act. If you do not wish to book your appointment through Halaxy, please contact me directly to make alternative arrangements.

How do I make a complaint?

IIf you are unhappy with any aspect of counselling and psychotherapeutic services provided to you, please contact me in the first instance and I will work with you and endeavour to resolve any issues. As a registered practitioner I abide by ACA (Australian Counselling Association) and PACFA (Psychotherapy & Counselling Federation of Australia) ethical codes, and the Code of Conduct of the Health and Community Services; ethical codes and complaints procedures are detailed on their websites available by clicking the links cited above.

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